/ FAQ: Frequently asked questions

We recommend using our size charts to determine the best size for you. Please note the specific fit of the product along with your size to determine how snug the particular product will fit. Our fit guide and size chart can be found here >

With our tailoring options, you can adjust the sleeve, leg and body length of most garments to suit your body and preferences.

We'll send your team size samples for a fitting session: each sample includes a Tailoring Tag, allowing you to note the adjustments you need. Once you've decided on the right size and tailoring options, we'll produce your kit accordingly.

General Guidelines
Check the Care Label: Always refer to the garment’s care label for specific instructions.
Separate Your Laundry: Wash cycling apparel separately from heavy or abrasive items (e.g., jeans, jackets) to prevent damage. Turn Inside Out: Turning garments inside out reduces abrasion on the outer surface and protects graphics and logos.

Washing Instructions

• Pre-Treat Stains: Rinse immediately after rides to remove sweat, dirt, and oils. For stubborn stains, gently use a mild detergent or stain remover on affected areas.
• Use a Gentle Detergent: Avoid harsh detergents, fabric softeners, and bleach, which can degrade technical fabrics and elasticity.
• Cold Wash Preferred: Use cold or lukewarm water (max 30°C/86°F). Hot water can damage synthetic fibers and reduce elasticity.
• Gentle Cycle: Select a delicate or gentle cycle to minimize wear and tear.

Drying Instructions
Avoid tumble drying if possible.
Air dry garments to reduce wear and tear.

We believe transparency matters. That’s why we own and operate our own factories, giving us full control over quality, production and responsible manufacturing.
Learn more about the United Apparel Solutions and our sustainable, ethical processes >

Yes, there are different product styles in children's sizes 116, 128, 140, 152, 164. 
Just have a look here >

Your personal contact will work with you and our in-house design team to create your custom design. To make the process even smoother, Nova, our AI Design Assistant, guides you through the design briefing and captures every detail of your vision before our designers bring it to life. Learn more about our design team >

Please provide any logos in a vector (.ai, .eps, .svg) format if possible. Otherwise, a high-resolution (300 ppi +) can be used.

Yes, just talk to your personal contact and we are happy to provide the correct design templates. Please note that the design must be vector art (.ai, .eps, .svg) and colors must be defined. Once you have provided the art file, one of our in-house designers will review it to make sure it is production ready.

For complex designs, larger quantities or color uncertainties, we create a test print and review it in our ColorLab under daylight conditions. If the schedule allows, we can send it to you for a final check before production.

For the best color match, Pantone color codes are the preferred choice. If you don’t have those, our Color Towels help you define your colors accurately. CMYK values can also be used as a starting point.

Product pricing is based on quantities ordered. In short, the more your team orders of a given custom product, the lower the cost per unit will be.

With our price tiers, quantities are not calculated separately for each product. Instead, quantities are combined across men’s and women’s styles within the same product tier. You’ll always receive the best price tier  that applies to your order within a product tier.

Example: You order 50 Silver Pro Jerseys for men and 25 Silver Comp Jerseys for women. All 75 Silver jerseys will receive the better 50+ price tier, as this is the best applicable price across all styles.

No – once the custom order has been approved and submitted to production, we are unable to make any changes. All changes must be made before.

Yes, your personal contact will send you samples in the required sizes for you team's fitting. We ask that all samples are returned within 2 weeks.
Please note: These samples are intended for fitting and sizing purposes only. If they are used for training or performance testing, we will need to invoice them accordingly.

Once an order has been submitted to our production team, we cannot make any additional changes. Team shops are submitted to production after their close date, no changes are possible afterwards.

Shipping costs depend on location, it's 15€ per order in the European Union.

Yes, we ship internationally with specific shipping costs per region.

Custom orders typically take 5-6 weeks including delivery from the date the Team Shop closes or the order is submitted to production.

If the custom order has not been submitted to production, yes it is possible to cancel an order. Once a Team Shop has closed, it is submitted to production. Please contact your personal contact for more info.

Yes, we also produce one piece and small quantities. Just get in touch with your personal contact.

No, all custom orders are final sale.

Yes, if the product is still in like new condition. It must have original tags, packaging, and must not have been washed. Please have a look at our terms and conditions and contact us to handle the return. 

No, non-custom products must be in like new condition to be eligible for a return.

Our products are covered by a 24-month warranty against manufacturing and material defects. If you need to start a warranty claim, please contact us.

We will review if the damage falls under our warranty policy. If it does, we will either repair or replace the item.

Yes, our crash replacement policy is valid for 12-months from the date of purchase. Eligible customers will receive a 50% discount on the same product or the nearest available equivalent. Please contact us to get the process started.

No, we will provide a shipping label to send the item to us.